When installed correctly, the Server Certificate will match up with the private key as displayed below: In this technote we do not discuss how to determine the reason the private key is missing. Use the following steps to add the Certificates snap-in: 1. Select the link corresponding to each reason listed above for more information. Copy the Registration Code provided by your soft token to the field provided on your ECS Enterprise account: The token is now activated.You have thus re-created the soft token and resolved this issue.If you installed your SSL Certificate on your server, but the certificate doesn't have a private key associated with it, you can use the Digi Cert® Certificate Utility for Windows to repair your certificate installation and make sure it's installed correctly for use in IIS, Exchange and other Windows server types.
Purpose: Recovering a missing private key in IIS environment.
If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance: Hours of Operation: Sunday PM ET to Friday PM ETNorth America (toll free): 1-866-267-9297 Outside North America: 1-613-270-2680 (or see the list below) NOTE:?
It is very important that international callers dial the UITF format exactly as indicated.
You will be directed to complete a second factor authentication challenge again.
Therefore, select the link below "question & answer challenge". After you answer the questions correctly, you will be directed to Self-Administration Actions. Note that by selecting "Yes" you are confirming that the soft token you used previously should be deleted, and that you are going to be getting a new soft token to replace it.9. You are provided with the information required to create a new soft token identity: NOTE: The set of numbers below just for example purposes. PLEASE DO NOT use the number below for your soft token registration. Launch the Entrust Identity Guard Soft Token application on your desktop PC/Mac or mobile device.11.